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Shipping & Returns

DELIVERY

Purchased items will be shipped within 7 business days of the order, although most will be within 3 to 4. For Canadian customers, please allow 3-7 busines days for your order to arrive. For all other customers, please allow up to 2-3 weeks for your order to arrive. If you still have not received your purchase after these times, please send us an email. Buyer assumes any and all duties and customs costs for orders shipping outside of Canada and will be contacted in advance should additional charges need to be made. Cinder & Sage Designs is not responsible for any lost, stolen or damaged shipments, however, please let us know if something has happened and we will do our best to make it right.

 

PRICES, SHIPPING & HANDLING CHARGES

Canada $3.25          
USA $5.25         
World (everywhere else) $10.25      

The listed shipping prices are for regular surface mail. Canadian orders will be sent via Canada Post. If you would like to upgrade your shipping to Express Post (1-2 business days) or Priority Mail (next day), please contact us and we can set up a special listing or send you a PayPal invoice for the additional charges.

 

PRODUCT AVAILABILITY

Although availability may be indicated on the Site, we cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order.

 

RETURN POLICY

For health reasons, all earring sales are final. For everything else, exchanges are available, however the buyer is responsible for the return shipping.

 

COLORS

We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

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