Shipping & Returns


Purchased items will be shipped via Canada Post or UPS within 3-5 business days. For Canadian customers, please allow 3-7 business days for your order to arrive. For all other customers, please allow up to 2-3 weeks for your order to arrive. If you still have not received your purchase after these times, please send us an email. Buyer assumes any and all duties and customs costs for orders shipping outside of Canada and will be contacted in advance should additional charges need to be made. Cinder & Sage Designs is not responsible for any lost, stolen or damaged shipments, however, please let us know if something has happened and we will do our best to make it right.



Although availability may be indicated on the site, we cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order.



For health reasons, all earring sales are final. For everything else, exchanges are available, however the buyer is responsible for the return shipping.



We have made every effort to display as accurately as possible the colors of our products that appear. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.