Terms & Conditions

TERMS OF USE & AGREEMENTS

Welcome to the Cinder & Sage Designs online shop. Please review the following basic terms that govern your use of, and purchase of, products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms (the "Agreement").

PRIVACY

Cinder & Sage Designs respects our customers' account information as private and confidential information and will never share this with any outside affiliations or individuals. Your information (we don't store your full credit card number) is secured and encrypted with the Secure Socket Layer Software via PayPal.

GENERAL

We may, from time to time, change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Site from time to time.

DELIVERY

Purchased items will be shipped within 7 business days of the order, although most will be within 3 to 4. For Canadian customers, please allow 3-7 busines days for your order to arrive. For all other customers, please allow up to 2-3 weeks for your order to arrive. If you still have not received your purchase after these times, please send us an email (lindsay@cinderandsage.com). Buyer assumes any and all duties and customs costs for orders shipping outside of Canada and will be contacted in advance should additional charges need to be made. Cinder & Sage Designs is not responsible for any lost, stolen or damaged shipments, however, please let us know if something has happened and we will do our best to make it right.

PRICES, SHIPPING & HANDLING CHARGES

The listed shipping prices are for regular surface mail. Canadian orders will be sent via Canada Post. If you would like to upgrade your shipping to Express Post (1-2 business days) or Priority Mail (next day), please contact us and we can set up a special listing or send you a PayPal invoice for the additional charges.

PRODUCT AVAILABILITY

Although availability may be indicated on the Site, we cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order.

RETURN POLICY

For health reasons, all earring sales are final. For everything else, exchanges are available, however the buyer is responsible for the return shipping.

COLORS

We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

SITE CONTENTS

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Cinder & Sage Designs. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Cinder & Sage Designs.

The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.

From time to time there may be information on Cinder & Sage Designs that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not completely satisfied with your Cinder & Sage Designs purchase you may return it with your invoice to Cinder & Sage Designs by mail. Please see our Return Policy.