Jewelry Care
BRASS
Many of our pieces are made of brass, which is a material that when exposed to air, humidity and natural body chemicals, will gradually darken in color. This adds to its character and almost makes the pieces get better over time. Since many of our brass pieces are vintage, they have already gone through this. Some of my pieces are intended to be worn in a brighter gold state, while others look best darker. If you’d like to shine a piece up back to a brighter brass, you can restore it with brass cleaner (such as “Brasso”). Brass and water don’t mix well so be sure to never get your pieces wet. Also, remove earrings before sleeping to preserve their longevity.
GOLD PLATED PIECES
Our gold plated pieces are gold plated over brass. This is different than solid gold and over time the fine layer of gold plate may rub off. You can help preserve these pieces by keeping them dry (not showering in them), not sleeping in them and by avoiding spraying them with perfume when you apply it.
RINGS
Try to avoid getting rings wet, as they are mostly made of brass. If the ring band is turning your finger slightly green (a regular chemical reaction between acids in your skin and certain metals), simply paint clear nail polish on the inside of the band. You may have to do this every few months, as it will eventually wear off.
ALLERGIES
Our chains and earrings are always lead and nickel-free. Above everything though, we want you to be happy with your Cinder & Sage pieces. If you have any problems with allergies or sensitivity to the materials we use, always get in touch and we will work something out!
DELIVERY
Purchased items will be shipped within 7 business days of the order, although most will be within 3 to 4. For Canadian customers, please allow 3-7 business days for your order to arrive. For all other customers, please allow up to 2-3 weeks for your order to arrive. If you still have not received your purchase after these times, please send us an email. Buyer assumes any and all duties and customs costs for orders shipping outside of Canada and will be contacted in advance should additional charges need to be made. Cinder & Sage Designs is not responsible for any lost, stolen or damaged shipments, however, please let us know if something has happened and we will do our best to make it right.
PRODUCT AVAILABILITY
Although availability may be indicated on the Site, we cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order.
RETURN POLICY
For health reasons, all earring sales are final. For everything else, exchanges are available, however the buyer is responsible for the return shipping.
COLORS
We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
You can email us anytime at: Lindsay@cinderandsage.com,
or feel free to fill out the contact form below
(which goes directly to our email inbox).
