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FAQ

FAQ

 UPDATED COVID FAQ

The Cinder & Sage Loft is currently temporarily closed. We are not sure when we will reopen just yet! You can keep up to date on this by following us on Instagram (@cinderandsage) or checking back here for the the most up-to-date info!

For now, along with world-wide shipping, we are also still offering contactless local pick-up at our shop, The C&S Loft in Calgary, AB.

Simply place an order in the online shop and select local pick up as the shipping option! Once your order is placed, you'll receive a confirmation email, then another email when your order is ready. This second email will tell you the days and times that we are offering for pick up that week, along with instructions of how our contactless pick up works.

Pick up windows are 3 days a week: every Saturday (usually from 11am-1pm) along with 2 weekdays (days vary, but are usually Monday/Wednesday or Tuesday/Thursday).

If you selected shipping, you'll receive this same second email stating that your order has been shipped. (Please double check which method of shipping you selected in your confirmation email if you're not sure if you should be picking up or waiting for it in the mail.)

Orders being shipped will be shipped within 3-5 days after the order has been placed.

Pick up orders will be ready to be picked up within 1 - 3 days after ordering. We basically get all of the pick up orders ready by the next pick-up time! For example, if you order on Friday night, your order will for sure be ready to be picked up during the Saturday pick up time. We can also get orders ready for same-day pick up if you order on a pick-up day (say if you order at noon on a Saturday, you could come pick it up 30mins later) - just make sure you don't come to the shop to pick up before you've received the pick up email. Sometimes (rarely) items in an order are not made and ready to go.

We no longer offer Calgary delivery at this time.

Please shoot us an email if you have any questions about shipping or pick-ups!
lindsay@cinderandsage.com

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