UPDATED COVID FAQ
The Cinder & Sage Loft (in Calgary, AB) is NOW OPEN! Yay! We have missed you upstairs in our sweet little Loft. You can now come up to shop and/or pick up online orders on the following days:
Wednesdays: 3pm - 7pm
Thursdays: 12pm - 3pm
Saturdays: 12pm - 3pm
Feel free to come in and shop in person, or shop online first and come to pick it up! We will of course still be shipping world wide as well.
Here is the run-down of how things will go in The Loft at this time:
- We will ask you to sanitize upon entry. (We have a little sanitizing station at the top of the stairs.)
- Masks are very strongly encouraged. (Loft staff will be wearing masks at all times while you are inside.)
- 4 people max allowed in The Loft at a time so everyone can keep distance in our not-so-huge space. Since you can’t see inside the shop before you enter, we will let you know if you have to wait when you open the door.
- All payment types are accepted but we encourage contactless payment when possible.
- If you are experiencing any symptoms or feel unwell, please shop from home and have someone pick up for you.
- We will be there to help you and will be working hard to keep you and ourselves safe by keeping surfaces disinfected regularly during the day and between customers. ❤️
YYC PICK-UP ORDERS:
You will receive an email when your email is ready to be picked up! Online pick up orders are often ready same-day as when they are placed. Some orders may take 1 - 2 days if they need to be made. If you have any questions about turn around times, feel free to give us a call, email or message us on the website messaging system.
Orders being shipped will be mailed out within 2-5 days after the order has been placed. You will receive an email when it has been sent out. Orders shipped via regular mail do NOT include tracking numbers. If you'd like it tracked, please select Expedited shipping. Keep in mind that we ship via Canada Post and they are a little bit slower these days.
We no longer offer Calgary delivery at this time.