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COVID FAQ

UPDATED COVID FAQ

The Cinder & Sage Loft (in Calgary, AB) is OPEN for shopping and online order pick-ups! As per the government mandate, we are open with a 15% capacity and are using a red/green light bulb system to let you know if we are at capacity. When you enter The Loft, you will see a light bulb hanging up the stairs - if it is green, come on up! If it is red, we ask you to wait at the bottom of the stairs or outside until someone exits. This has been working well to ensure we are not at capacity and shoppers can safely move about The Loft.



LOFT HOURS:
Wednesdays: 12pm - 6pm

Thursdays: 12pm - 5pm
Fridays: 12pm - 5pm
Saturdays: 12pm - 4pm
CLOSED SUNDAYS, MONDAYS & TUESDAYS for studio time this time of year.

*Hours are subject to change without notice, as we are a small shop with a small team. Hours are always the most up-to-date on Google. If you are making a special trip down or a trip in from out of town, please check Google first HERE.

Feel free to come in and shop in person, or shop online first and select 'local pick up' to pick it up in The Loft! We will of course still be shipping world-wide as well. 


Here is the run-down of how things go in The Loft:

- We will ask you to sanitize upon entry. (We have a little sanitizing station at the top of the stairs.)

- Masks are required to enter the shop as per bylaw 26M2020.

- 15% capacity

- All payment types are accepted but we encourage contactless payment when possible.

- If you are experiencing any symptoms or feel unwell, please shop from home and have someone pick up for you.

- We will be there to help you and will be working hard to keep you and ourselves safe by keeping surfaces disinfected regularly during the day and between customers. ❤️

 

 

      YYC PICK-UP ORDERS:
      You will receive an email when your email is ready to be picked up! Online pick-up orders are often ready with in 1-2 hours (during business hours) of the orders being placed! If you have any questions about turn around times, feel free to give us a call, email or message us on the website messaging system.

      SHIPPED ORDERS:
      Orders being shipped will be mailed out within 2-5 days after the order has been placed. You will receive an email when it has been sent out. Orders shipped via regular mail do NOT include tracking numbers. If you'd like it tracked, please select Expedited shipping. Keep in mind that we ship via Canada Post and they are a little bit slower these days.

      DELIVERY:
      We do not offer Calgary delivery at this time.

       

      You can keep up-to-date on this by following us on Instagram (@cinderandsage) or checking back here for the the most up-to-date info! *Our hours on Google are always the most up-to-date, as we immediately change them on there if anything comes up or gets changed.

      Please shoot us an email if you have any questions about anything! lindsay@cinderandsage.com

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